Question 1

How does will-call / in-store pickup work?

Accepted Answer

Call or email our Pro Desk with the exact product or SKU, quantities, application, and desired pickup date. Wait for confirmation of availability, pickup location, and pickup timing before you travel.

Question 2

How do I ask about trade-account terms?

Accepted Answer

Submit the trade-account request or call the Pro Desk. Account terms and any applicable pricing are confirmed directly; the website does not publish discounts or guarantee approval.

Question 3

Can I request an item not shown in the catalog?

Accepted Answer

Contact the Pro Desk with the manufacturer, exact product or SKU, quantity, application, and requested date. The team can confirm whether it can be sourced and provide applicable timing.

Question 4

What flooring types does the catalog cover?

Accepted Answer

The catalog includes tools and sundries for tile, LVP/LVT, hardwood, laminate, and carpet installation. Call to confirm price and current availability.

Question 5

Do you ship or deliver orders?

Accepted Answer

The website does not promise shipping or delivery. Ask the Pro Desk what fulfillment options, if any, can be confirmed for your specific order and destination.

Question 6

What's the difference between thinset and mastic?

Accepted Answer

They are different setting materials with product-specific limits. Use the current tile, substrate, membrane, and setting-material instructions to determine what the complete assembly permits; the Pro Resources guide explains what to compare.

Question 7

What trowel size do I need?

Accepted Answer

The required notch and method depend on the tile, substrate, setting material, coverage requirement, and current manufacturer instructions. Use the trowel guide as a planning aid, then verify the exact assembly.

Question 8

What is your return policy?

Accepted Answer

Contact the Pro Desk before purchase or return to confirm the terms that apply to the exact product and order. The website does not publish a universal return promise.

Frequently Asked Questions